Privacy

World Telecom is committed to providing you with the highest levels of customer care. This includes protecting your privacy.

How We Handle Your Personal Information?
Personal information is information or opinion that allows others to identify you. It generally comprises name, address, gender, occupation, contact details (including phone, fax and e-mail) and financial information. We will act to protect your personal information in accordance with the National Privacy Principles or an industry privacy code.

We value your trust and the protection of your personal information is a vital part of this relationship. It is supported by keeping personal information confidential. We collect personal information to provide you with the products and services you request as well as information on other products and services offered by us.

Personal information may be used to help detect and prevent illegal activity. We co-operate with police and other enforcement bodies as required or allowed by law.

We do not distribute information collected by World Telecom to other companies or agencies.

We do not collect information about your political or religious beliefs, or ethnic background.

You can seek access to the personal information we hold about you. If the information we hold about you is inaccurate, incomplete, or outdated, please inform us so that we can correct it.

What if you provide incomplete or inaccurate information?
We may not be able to provide you with the products or services you are seeking.

Personal Information Quality
Our goal is to ensure that the personal information we hold is accurate, complete and up-to-date. Please contact us if any of the details you have provided change. Please also contact us if you believe that the information we have about you is not accurate, complete or up-to-date.

Personal Information Security
We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure. We have a range of physical and technology policies in place to provide a robust security environment. We ensure the on-going adequacy of these measures by regularly reviewing them. Our security measures include, but are not limited to: restricting access to our computer systems and physical records to authorised persons and preventing users from accessing information they have no need to access; requiring employees to use unique passwords to gain access to systems. These passwords are changed regularly and their use is independently monitored; using dedicated secure networks; practising a clean desk policy; providing secure storage for physical records; and detecting and preventing unauthorised access to buildings by employing physical measures and security personnel as required.

Contact Us About Our Privacy and Information Handling Practices
If you have any questions or would like further information about our privacy and information handling practices, please contact us by: e-mail at info@worldtelecom.co.nz or telephone 0800 447 894, or writing to the address below:

World Telecom
PO Box 1016
Parramatta NSW 2124 - Australia